Important Information

The health and medical information contained within this website is intended solely for the patients of this practice and should never be used as a substitute for seeking advice from your GP.

1. Accuracy

Whilst we have made every attempt to ensure the accuracy and validity of all information provided on this website, the practice does not accept responsibility for events arising from the use of the information provided. Advice offered to patients, while being as accurate and complete as possible, should not be used as a substitute for a consultation with the patient's own doctor.

2. Links

All links from this website are provided for information and convenience only. We cannot accept responsibility for sites linked to, or for the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit

3. Website Availability

We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

4. Medical Information on the Internet

If you use the Internet for medical information then please be aware of the following points:

  • Review more than one site and attempt to obtain a balanced view
  • Check for the authors' names and qualifications - anonymous information is less likely to be sourced accurately
  • Uses sites that are regularly updated
  • Be aware that advertising might influence the site contents - check for commercial sponsorship
  • Avoid online consultations and diagnoses
  • Information sourced from outside the UK might describe treatments not available here

5. Data Collection

We collect information from users who communicate with us via the website, aggregate information on which pages users access or visit, and information volunteered by the viewer (such as survey information and/or site registrations). The information we collect is used to improve the content of our product and the quality of our service.

As a data controller, the Company is required to notify the Information Commissioner’s Office that it is processing personal data. The Company is registered in the register of data controllers. Data controllers must renew their notification with the Information Commissioner’s Office on an annual basis. Failure to notify constitutes a criminal offence. Any changes to the register must be notified to the Information Commissioner’s Office within 28 days of taking place. The Designated Officer shall be responsible for notifying and updating the Information Commissioner’s Office.

6. Cookies

Recent EU leglislation dictates that we seek and obtain permission from you, the website user, before using cookies and that we provide the information that you will find in the paragraphs below. Initially it was claimed that this legislation was intended to prevent breaches of your privacy but unfortunately, whether the existence of the cookies on a site constitute a breach or not, the EU and our government still demand that we seek consent prior to use. You can be assured that My Surgery Website has not and will never use any kind of cookie that infringes upon your right to privacy..

6.1 My Surgery Website Limited may set and access Cookies on your computer. First-party Cookies that may be placed on your computer are detailed below. All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. My Surgery Website Limited has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

6.2 Before the Web Site sets Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

6.3 Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. These Cookies are detailed in the table below. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings.

6.4 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

6.5 You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

6.6 The Web Site uses third-party Cookies to collect anonymous traffic data about your use of this website. This information is stored by Google and subject to their privacy policy, which can be viewed here: http://www.google.com/privacy.html. Google Analytics collects information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors.

6.7 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

Cookies Used

The following cookies are set by Google Analyitcs:

__utma Cookie
A persistent cookie - remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookies
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired. This is a standard 'grace period' in web analytics. Ominture and WebTrends among many others follow the same procedure.

__utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data. This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie
Google __utmv Cookie lasts "forever". It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

The following cookies are set by My Surgery Website:

cookieAccepted
Indicates that user has agreed to allow cookies from this site to be stored on their computer.

practice
Helps with navigation by storing the organisation ID of the practice or other organisation's website being viewed.

userPoll
Where the organisation is running a user poll this cookie is set when the poll has been responded to so the poll may be hidden.

repeatPrescription1, repeatPrescription2 and apps
When a user ticks the box in a form such as the appointments form or the repeat prescriptions form requesting that their details are retained for next time then the contents of the fields are stored in these cookies.

7. Data Storage

This Surgery Website uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the website services.

8. Disclosure

The Surgery may disclose personally identifiable information under special circumstances, such as to comply with the law or when your actions violate the Terms of Service.

9. Changes to this Policy

My Surgery Website Limited reserves the right to change this Privacy Policy